Lehigh Valley IT Support

Call Us: (610) 266-7200

An after hours answering service in place for
emergency support calls.

Fax Number: (610) 266-3927

Website: LVITSupport.com

Email Us:

Help: help@lvitsupport.com

We Respond to emails within one business day.

Remote Support: GotoMeeting.com

LVIT is a professional IT company aimed at being a one stop solution for your IT needs. We work with the Lehigh Business Partner Network, A network designed to provide companies with a full range of business support services. Our references are available upon request and we have Professional and General Liability Insurance.

We make house calls, we strive to be available 24/7 for any problems that occur. Sleep more comfortably with a more stable solution.

We Provide General IT Support:
Check Below for a list of general problems and applications we can help with.

Server Configurations

Need help? Configuring a secure network domain with the option of secure remote access via VPN? CISS can help specify and put in place the correct hardware and software systems to meet your needs and provide the uptime you need.

We can set up and configure Microsoft Servers using any of the following options.

  • Small Business Server (SBS), Exchange 2010
  • Windows Server 2012 64-Bit
  • Windows Server 2008 R2 64-Bit
  • Windows Server 2008 32-Bit and 64-Bit
  • Windows Server 2003
  • Virtualization – VMware ESXi, Vmotion, High Availaibility

We can also help with Internet Service Providers (ISPs), cable modems, DSL, VPN. Web, Email, Backup Servers and more. Firewalls, Anti-Virus, Email Security, Spam Filters, and General Security.

Desktops, Laptops, and Applications
Desktops & Laptops

We can handle all Microsoft Windows platforms as far back as Windows 95. All versions are supported, and we also support all versions of Microsoft Office back to Office XP (2002).

CISS can also provide support for Mac products, iMac, iPhone, iPad, Macbooks.

For PC’s and Laptops we usually recommend Dell Hardware, and we can help with ordering your units and setup / installation.

We’ll set your PC up with the utilities and services you need; and help remove the ‘junk’ you don’t need! (of which there can be a lot – and these can be a drain on your performance) Symantec and Malwarebytes virus and malware tools.

Applications

Here is a short list of programs and systems we can assist with.

  • Microsoft Office
    ( Word, Excel, Powerpoint, Publisher, Access, Outlook, etc )
  • Email Clients
  • CD / DVD / Blue Ray Disc creation
  • FTP ( File Transfer Protocol ) Applications
  • WinRar, WinZip
  • Various Anti-Virus Programs
  • Spam Filters and Spam Blocking
  • Instant Messaging
  • Adobe Products
  • Backup Applications
  • IIS Management
Wired and Wireless Networking

We can help setup your office with a Local Area Network ( LAN ) and Wide Area Network using various networking switches, routers, CAT 5/6/7 grade cable, and Wireless Access Points. For wireless networks, You have the option of using a single access point or setting up multiple access points around your offices or facilities.

On the software side we can setup Remote Access, Remote Desktop, Firewalls, Virtual Private Networks ( VPN ), FTP Access, and more.

Our services also include assistance in selecting an ISP which can handle your required services and we can also assist in contracting multiple ISP’s for redundency and 100% uptime.

For Warehouses and Factories, We also have extensive expierience in Barcode Scanners, Labeling, RFID tags, Tamper Proof asset labels and more.

CISS generally uses Netgear, Dlink, and Cisco switches / routers, Sonicwall Firewalls and Software, Cisco Firewalls, and Anti Virus / Spam Blockers from a variety of companies ( Norton, McAfee, Malwarebytes, Barracuda, etc ).

Email Servers, Calendaring
Email Servers

We can help your business configure and host your own email servers, or CISS can also host (cloud) your email remotely through CISS servers.

Hosted email through CISS provides backups, remote (web/www) access, and block spam and viruses from getting through to your local PC.

Currently we do a lot of work with two primary servers, RIM’s MDaemon & MS Exchange Server Email services include real time synch for smartphones of email, contacts, calendar and tasks.

Calendering

Need help getting your smartphone synchronized with your email? CISS can help with the setup and configuration of shared calendars, tasks, and contacts,

We have experience with: Outlook on Microsoft Exchange Server &/or Rim’s MDaemon

We can also help you set up Instant Messenging: AOL, ICQ, GAIM/Pidgin, Gmail, Yahoo! and more.

Web Design, Hosting, and Optimization

These are just a few of the WWW sites we have designed, implemented and host (including email):

We can help optimize your site for search engine optimization (SEO) results. Domain name registration (DNS management). Email hosting (with SPAM blocking) PAYPAL & eComm

Printers / Copiers / Fax / Scanners

CISS can help you specify and install local or network printers. We can help you size the machine for your needs and budget. CISS works with all the mainstream manufacturers:

  • HP
  • Dell
  • IBM – Lexmark
  • Epson
  • Konica
  • Xerox
  • Canon
  • Panasonic
  • Zebra/Datamax

We can also help with Microsoft’s Fax Server to enable desktop faxing. If you want to make your office paperless – we have worked with several companies on automated scanning to Adobe PDF and indexing/cataloging on a file server.

Custom Software

CISS can help you with your custom applications. If you have the source code we can work with you to enhance the functionality or eliminate bugs.

CISS has experience with these local medical applications:
  • Online Transcription Lookup Database
  • LVH Phamis Online Hospital Connection
  • Source Medical – Advantix
  • Medics Elite – DocAssist (EMR)
  • Versys PCN
HIPAA Compliance

CISS works with several local doctors and veterinary offices. We are able to provide direction on providing a HIPAA compliant computing platform for your office.

This includes:
  • Secure web sites
  • SSL, HTTPS encryption for web applications
  • Secure Username and Password systems
  • Secure Email
  • VPN ( Remote Network Access & Remote Desktop )
  • Firewalls
Backups, Repairs, and Disaster Recovery

Disaster, Hard Drive, and Corrupted File Recovery: CISS has invested in the tools to recover hard drives from accidental and intentional file deletion. We are not expert forensic scientists – but we can provide the first line of defense and then re-direct you to an expert if the case requires.

We have the equipment to attempt to recover IDE, SCSI and laptop hard drives.

We are local and can provide quick turnaround for emergency situations.

We have the ability to ghost hard drives for archival purposes.

Accounting Systems

Because of our Inventory based business software, called Inventory Pro, CISS works with interfacing to several different accounting packages, including – but not limited to:

  • Intuit Quickbooks
  • Sage Peachtree
  • Business Works
  • MAS-90
  • Simply Accounting

We also partner with a local Quickbooks specialist, Vince Triolo at (Strategic Biz Assist)

We can help you install, configure, interface and use most accounting system software!

Telephone System Support

CISS works with local system providers (Ironton Telephone, Convergent, Diefenderfer to provide seamless integration with your other computerized systems. We work with Lucent Partner, Nortel and Inter-Tel systems providers.

Soft phones that work on your laptop (PC) anywhere that you have a broadband connection.

Unified messaging solutions with Voice over IP (VoIP) so all your voicemail comes into your email system and you only have one place

System Environmental Monitoring

Environmental Monitoring (Hot-Cold/Humidity dry & wet): CISS employs the use of APC’s Environmental Monitoring Unit AP9341 Network appliance enabling monitoring of environmental conditions. Expanding the value of your environmental monitoring. APC’s environmental monitoring solutions provide early warning of conditions that lead to equipment failure, allowing you to react to changes and minimize the impact on network availability. The Environmental Manager lowers total cost of ownership through modular components that accommodate changing business requirements. The Environmental Manager is a scalable network appliance that monitors environmental conditions in small, medium and large data centers. Add low profile sensors and Expansion Modules for a customized solution to protect your most critical locations from environmental and physical threats.

Features & Benefits Availability

  • Remote device management – Remote monitoring of critical conditions for maximum protection against environmental and physical threats.
  • Temperature monitoring – Changes in temperature are reported via the user interface or e-mail.
  • Humidity monitoring – Changes in humidity are reported via the user interface or e-mail.
  • Fault notification – Be notified of problems to ensure crucial situations are dealt with in a timely manner.
  • Reboot equipment remotely – Saves dispatching technicians to remote locations.
  • Data logging – Identify problematic trends before they escalate or export the data log for analysis.
  • Event logging – Pinpoint the timing and sequence of events leading up to an incident.

Agility Modular design Customize solution with additional modules to meet changing needs and future expansion. Expandable Connect up to 196 sensors with Expansion Modules via the A-Link communications port. Customizable input contacts Monitor conditions from third party devices that have contact closures. Customizable output relays Control the output from third party devices via output relays Unique identifiers Customize each sensor with a differentiating name and location. Mass Configuration Save time by configuring multiple devices simultaneously. Low profile sensors Small sensors allow for placement flexibility. Total Cost of Ownership Scalable architecture Easily supports small wiring closets to large data centers to enterprise-wide and remote deployments. Protection Password Security User-selectable password protection. Read-only access Share access without risking unauthorized configuration changes. Radius support Use an existing radius server to securely authenticate, authorize, and account for your APC device. Manageability InfraStruXure Manager compatible Enables centralized management via the APC InfraStruXure® Manager. IP-enabled Access and manage via a Web browser, Telnet session, SSH, or SNMP. Building Management System Integration Send alarms and data points allowing you to manage critical building infrastructure from a single system.

Security Systems and Monitoring ( Consulting )

CISS works with Allen Beehler of (Star Security Systems) in Allentown to provide Commercial, Residential, Small Business security systems with 24 hr monitoring 365 days/year.

Internet network video camera systems for real time monitoring anywhere in the world anytime.

We can provide real time remote video monitoring of your premise as part of the integrated solution we provide.

Show Buttons
Hide Buttons